Dr. White ordered an unusual dose of a medication for a
patient. May Patterson, RN, sees the
order and believes it to be the wrong dose.
She is afraid to call Dr. White because he can be abrasive at times.
Nurse Patterson asks the charge nurse who is not as familiar
with the patient to call the doctor. The charge nurse calls Dr. White. He insists
that he knows what is best for the patient and insists that the medication will
be given as written. The charge nurse
calls you, the administrator on call for the weekend, to resolve the
issue.
1. What principles
of effective teamwork have broken down?
2. How will you work
to resolve the issue?
3. List and describe
five potential strategies for conflict resolution within this team.
a. What types of information will you need to
collect to have an intelligent
conversation with this physician?
b. Who should
be involved in this situation, and the discussion with Dr. White, and why?
4. Which conflict
resolution strategy is likely to be most successful?
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